My Account was Hacked :(

[Jussy]

Just a tidbit of info for the Quetz community, since I have know way of contacting my friend list people.

Either late Dec 3rd or on Dec 4th, my account was hacked using a virus called infostealer.gamania (a keylogger). PoL cannot reset my password because the people who did it changed it to their own credit card and password. They said they cannot give reset the password for me even with the card info I've used for 3.5 years and every single registration code, because it isn't in accord with their policy. (Their policy states that you must be able to give them account number, name, bday, first and last 4 card numbers, and street address.) I'm still trying to get it back.

The people who took my account moved my character to Asura, and there are two characters believed to be selling my stuff. Tamasa just popped on AH "coincidentally" right after I was hacked. Esanlu seems to have been involved with my account and someone else's.